01
Find
A suitable customer discovers the business.
The Trades Business System
Connect the journey from first search to paid job. Then keep the customer.
On The Tech diagnoses where enquiries, jobs, cash or repeat business are leaking, then implements the right system in controlled stages around the way your team really works.
Five business functionsYour result shown firstBroad across UK tradesNo automatic checkout
The customer journey
One business journey. Nine handoffs where time, work or cash can stall.
02
Enquire
They call, message or submit a clear request.
03
Qualify
The opportunity gets an owner and next action.
04
Quote
Scope, price and approval are handled consistently.
05
Schedule
The right information reaches the right person.
06
Complete
The work and job record are finished properly.
07
Invoice
Payment is requested at the agreed milestone.
08
Review
A completed job becomes useful proof.
09
Return
Relevant customers are reminded to come back.
The five functions
A busy business can still leak work at every handoff.
The earliest weak function limits everything after it. That is why the diagnosis comes before the software, package or proposal.
Customers cannot find or trust you
Your services, proof and next action are unclear when a suitable customer is ready to choose.
Enquiries wait without an owner
Calls and messages arrive, but response, qualification and follow-up depend on someone remembering.
Jobs run across disconnected records
Quotes, dates, notes and photographs live in different places, making handoffs and exceptions expensive.
Cash steps start too late
Deposits, completion checks, invoices and payment reminders fall outside the daily job process.
Completed customers disappear
Reviews, referrals, service reminders and relevant repeat work happen inconsistently or not at all.
Named systems
Fix the function that is leaking, then connect the next layer when it earns its place.
Live demonstration
See one handoff working: a missed call becomes a visible next action.
This demonstration shows a practical part of Lead Handling, not a claim that every business needs the same workflow. Every name and number is made up.
07700 900123
Incoming call, 07700 900123
9:42amMissed call. You're under a sink with both hands full.
9:42amHi, it's Dave at Dave's Plumbing, sorry I missed you, I'm on a job. What do you need doing and whereabouts are you?
9:42am · sent automaticallyHi, got a leak under the kitchen sink in Fareham. Can you come today?
9:44amNew lead: kitchen leak, Fareham. Tap to call back.
9:44amLogged as a recovered enquiry, attributed to a missed call.
Appears in your monthly reportFrom missed call to measured enquiry
Your missed caller gets an instant reply, you get the job details, and the enquiry appears in your monthly report.
- 19:42am
Customer calls
Incoming call, 07700 900123
- 29:42am
You're on the tools
Missed call. You're under a sink with both hands full.
- 39:42am
They get a text back
Hi, it's Dave at Dave's Plumbing, sorry I missed you, I'm on a job. What do you need doing and whereabouts are you?
- 49:44am
They reply
Hi, got a leak under the kitchen sink in Fareham. Can you come today?
- 59:44am
You get notified
New lead: kitchen leak, Fareham. Tap to call back.
- 6Appears in your monthly report
It gets counted
Logged as a recovered enquiry, attributed to a missed call.
How it works
Diagnose first. Build in controlled stages. Test the real journey.
01
Diagnose
Score the five functions and identify the earliest weak link in the customer journey.
02
Design
Map the real process, responsibilities, software and standard scope before committing.
03
Implement
Build the smallest useful system first, then connect the next layer only when needed.
04
Test and train
Run complete journeys, fix exceptions and train each role around its daily work.
05
Launch and improve
Release with clear support boundaries, then review adoption and outcomes.
Packages and starting prices
Start with the right operating layer, not the biggest bundle.
Every package separates implementation from monthly support. Solution design confirms scope, responsibilities, software licences and usage before work begins.
Professional Presence
Launch focusA new or poorly presented business that needs a credible, trackable front door.
£2,000 setup
then £149 per month
- Growth System website foundation
- Core service and service-area structure
- Tracked enquiry capture
- Hosting, monitoring and minor changes
Primary launch package
Lead Conversion
Launch focusA business losing calls, messages or quotes between first contact and decision.
£3,500 setup
then £449 per month
- Professional Presence foundation
- Lead Handling System setup
- Enquiry pipeline and ownership rules
- Core response and follow-up workflows
Primary launch package, scoped through solution design
Operations
A business with enough work but disorganised quoting, scheduling or delivery.
£3,000 setup
then £249 per month
- Job Management System foundation
- Quote-to-Cash foundation
- Templates, workflow testing and training
- Monitoring and defined support
Discovery-led at launch
Complete Business System
A growing firm that needs sales and operations improved together.
£6,500 setup
then £749 per month
- Growth and Lead Handling Systems
- Job Management and Quote-to-Cash foundations
- Customer Retention foundation
- Controlled phased delivery
Discovery-led and implemented in phases
Managed Growth
An established firm ready for continued optimisation, reactivation and campaigns.
£7,500+ setup
then £1,250-£2,500 per month
- Complete Business System foundation
- Monthly conversion improvement
- Customer reactivation and campaign work
- Ongoing reporting and prioritisation
Custom proposal after the operating foundation is stable
Fit and boundaries
Useful systems need an owner, a real process and honest limits.
We will not promise rankings, lead counts or revenue. We will map responsibilities, define the scope and test the journey we agree.
This is likely a good fit
- A working trade business where good opportunities or time are leaking between steps
- A team willing to map the current process and agree who owns each action
- A business that values a controlled implementation over a big-bang software change
This is probably not a fit
- Someone looking for guaranteed rankings, lead counts or revenue
- A business that wants every system replaced before discovery and testing
- A team with nobody available for decisions, training or adoption
Recent work
Real Growth System foundations, live right now
These are verifiable examples of website delivery. They are not presented as proof of the operational systems that remain discovery-led.
Customer results
On-site spray coating · Southampton & Hampshire
Live site, open it and judge the build yourself
The problem
A specialist coating business covering multiple job types across Hampshire needed more than a brochure site. Each coating type and area had to stand on its own so local searches could find the right work.
What we installed
- Managed trade website
- Service pages for each coating type (UPVC, cladding, shop fronts)
- Area pages across Hampshire
- Quote form and tap-to-call on every page
- Hosting, SSL and ongoing updates
What we can show
The live site at newlook-coatings.com shows dedicated service and area pages with quote and tap-to-call actions on each one. That is what we can verify publicly today.
What this doesn't show: We have not published tracked call, form or job counts here. Search visibility develops over time and depends on competition. This card shows what was built, not a guaranteed outcome.
Roofing & cladding · Nationwide
Live site, open it and judge the build yourself
The problem
A specialist roofing and cladding contractor needed credentials and completed projects to be findable on their own, not buried in a generic homepage, so buyers checking accreditations could land on the right pages.
What we installed
- Managed trade website
- Dedicated pages for accreditations
- Dedicated pages for completed projects
- Clear enquiry path for the work they want
- Hosting, SSL and ongoing updates
What we can show
The live site at precisionprojects.com gives accreditations and completed projects their own pages, so the credentials buyers check for are findable without hunting. That is what we can verify publicly today.
What this doesn't show: We have not published tracked enquiry or job counts here. This card shows the site structure we delivered, not rankings, traffic or revenue.
Questions
Straight answers before solution design.
Start with the diagnosis
Find the first weak function before choosing a system.
Score Growth, Lead Handling, Job Management, Quote-to-Cash and Customer Retention. Your recommendation appears before contact details, with no automatic checkout.