Keep customers
Customer Retention System
Create a consistent follow-up process for reviews, referrals, service reminders and relevant repeat work.
Standard scope
What this system covers
- Review and referral requests after agreed milestones
- Maintenance or service reminders where the timing is known
- Relevant previous-customer and lost-lead follow-up
- Consent, frequency and suppression rules
- Monthly review of repeat, referral and reactivation activity
Delivery readiness
Discovery-led and scoped around the systems you already use.
Starting package
Complete Business System
From £6,500 setup and £749/month
A useful fit when
- Good customers disappear from view after the job is complete
- Review and reminder requests happen inconsistently
Not the right starting point when
- You want sentiment filtering or review gating
- You do not have a clean customer list or agreed consent rules
Diagnose the leak before choosing the system
The five-function check gives you an initial recommendation. Solution design confirms the scope, responsibilities, software and variable costs.
Start the Business System Check