Terms

The service

On The Tech provides a Business System Check, solution design, implementation and ongoing support across Growth, Lead Handling, Job Management, Quote-to-Cash and Customer Retention. A Complete Business System joins those functions through controlled phases.

Some systems are ready for standard delivery and others remain discovery-led. Nothing on this website commits either party to a software choice or implementation until it appears in an agreed proposal.

Packages and starting prices

The current website starting points are:

• Professional Presence: £2,000 implementation, then £149 per month.
• Lead Conversion: £3,500 implementation, then £449 per month.
• Operations: £3,000 implementation, then £249 per month.
• Complete Business System: £6,500 implementation, then £749 per month.
• Managed Growth: £7,500+ implementation, then £1,250-£2,500 per month.

These are not automatic checkout offers. A proposal confirms the standard scope, exclusions, delivery responsibilities, payment schedule, support start date and any third-party software licences or variable usage charges.

Payment, renewal and cancellation

• Implementation payments follow the milestones stated in the proposal.
• Monthly support is paid in advance from the support start date.
• Renewal, cancellation, notice and any transition support are stated in the proposal before work begins.
• Work already delivered and non-refundable third-party costs remain payable if a project ends early.

What we need from you

You provide accurate business information, access to agreed systems, a decision-maker, timely feedback and the staff needed for process mapping, testing and training. Timelines move when required information, access or decisions are delayed.

You remain responsible for the accuracy and legality of business claims, prices, qualifications, accreditations, guarantees, customer data and instructions supplied to us.

Changes and acceptance

The proposal defines the included work and acceptance checks. A change to scope, integration, data migration, workflow or timetable may require a written variation. We will explain the effect on price and delivery before carrying out additional work.

Testing checks the agreed customer journey, permissions and exceptions. Acceptance does not mean that every future business scenario or third-party outage can be eliminated.

Ownership and third-party services

The proposal identifies the customer content, accounts and deliverables you own or control. Our pre-existing methods, reusable components, templates and know-how remain ours unless the proposal says otherwise.

Third-party products remain subject to their own terms, availability and pricing. We do not control a supplier's future product changes or outages, but will explain known dependencies before implementation.

What we do not guarantee

We do not guarantee search rankings, traffic, enquiry volume, job value, revenue, payment timing or repeat business. Those outcomes depend on the market, offer, team, customer behaviour and factors outside our control.

We are responsible for the delivery responsibilities and system checks agreed in the proposal, not for commercial outcomes that no supplier can control.

Acceptable use and liability

We may refuse unlawful, misleading or unsafe content, instructions or automation. We do not limit liability where the law does not allow it. Otherwise, the liability terms and any agreed cap are set out in the proposal.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. How we handle website and assessment data is set out in our privacy notice.